IT Specialist

Location: Towanda, Pennsylvania US


Job Number: 8487

Position Title: IT Specialist

External Description:

PIVOT is now hiring a dedicated and passionate IT Specialist in Towanda, PA! 

Primary Work Location: Towanda, PA
Hours: Full-time, Hourly
Travel: company reimbursed - occasional in-state travel


The IT Specialist reports directly to the Manager of IT and uses analytical skills to evaluate and resolve technical issues to a primarily remote user base. The role supports Pivot client systems and performs patching, upgrades, image deployment, hardware support and client system administrative functions. The scope of support includes the review and completion of assigned tickets and tasks within established SLAs, and functions as a project team member for various initiatives within the IT department. The position is required to uphold excellent customer support practices in every customer contact and communication.


  • Primary IT support for PA clinics and remote support of Pivot users across Mid-Atlantic region
  • Provide technical support of desktop systems, hardware and software, local telephony, multi-function printers, mobile devices, and applications and other technologies as required
  • Configure client hardware for deployment to clinics
  • Participation in various IT project initiatives and strategic planning for IT growth
  • Assist in site deployments and moves, some after-hours possible
  • Basic account administration across various Pivot Systems
  • Hardware staging and deployment, both remote and hands-on
  • Work with tech support vendors to ensure issues are addressed and resolved in a timely manner
  • Maintain the confidentiality of customer and business data
  • Ability to solve practical problems, sometimes in environments with limited standardization
  • Maintain inventory documentation and vendor/order records
  • Effectively communicate information to managers, colleagues and customers

Minimum Qualifications:

  • Bachelor’s degree plus 3 years IT experience, or 6 years of experience in a technical support role
  • Experience troubleshooting hardware (COMP TIA A+ certification preferred)
  • Strong troubleshooting skills with multiple technologies
  • Knowledge of Networkconnectivity and Telecommunications principles 
  • Strong documentation skills and the ability to transfer knowledge to peers
  • Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • A demonstrated ability to take ownership of IT-related initiatives
  • Excellent written and verbal communication skills
  • Some Exchange and general AD account configuration and/or RDC experience preferred
  • Ability to analyze IT problems and determine a course of action for remediation
  • Familiarity with EMR systems or prior healthcare experience a plus

Address1: 24569 Route 6 Ste C

Company: Pivot Physical Therapy

PostalCode: 18848

City: Towanda

State: Pennsylvania

Community / Marketing Title: IT Specialist

Company Profile:

Pivot Health Solutions is a premier provider of health and wellness services that focuses on getting people back to health, preventing injury and staying fit where they work, live and play. Our family of brands include Pivot Physical Therapy, Pivot Onsite Innovations, Pivot Occupational Health, Pivot Sports Medicine and Pivot Performance. We wouldn't be Pivot without our passionate and dedicated team members. If you're looking for a rewarding career in a setting that promotes clinical excellence, professional advancement and teamwork, apply now!

EEO Employer Verbiage:

Pivot Health Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Pivot Health Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pivot Health Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Pivot Health Solution's employees to perform their job duties may result in discipline up to and including discharge.

Location_formattedLocationLong: Towanda, Pennsylvania US

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