Front Officer Manager

Location: Easton, Maryland US


Job Number: 8403

Position Title: Front Office Manager

External Description:

Job Summary:

The front office manager is responsible for direct management and oversight of the front office coordinators.  She/he will be responsible for ensuring consistent training occurs throughout all Pivot clinic locations.  The front office manager will also be responsible for developing and documenting the front office policies and procedures.  She/he will communicate regularly with the clinic directors and billing hubs to ensure all billing, scheduling, and front office duties consistently meet or exceed the company’s expectations.

This position will oversee Pivot's Eastern Shore clinics in MD & DE: 

MD: Berlin, Cambridge, Easton, Salisbury

DE: Laurel, Ocean View, Seaford, Selbyville

Essential Duties and Responsibilities:

  • Interview, Hire and Train the “Front Office Coordinators” (will need to identify a handful of seasoned, experienced front office coordinators that can also assist with training)
    1. 90 day review (written or verbal) – also 12 month performance review
    2. in conjunction with clinic director, ensure appropriate “coverage” for vacations, sick time, etc.
    3. periodic “unannounced” visits to clinics to ensure policies and procedures are adhered to (along with ensuring front office is neat, organized and “well managed”)
  • Ensure consistent front office procedures throughout the organization
  • Must possess and maintain an in-depth knowledge of the company’s billing system and billing best practices
  • Answer and address all questions and concerns from the Front Office Coordinators in a timely manner (response should be within 24 hours – either an acknowledgement of the question and the additional follow-up/research required, or the answer/solution to the question at hand)
  • Frequent communications with the Front Office Coordinators to foster and maintain a sense of “team environment” – recognizing all team members reside in different locations
  • Frequent travel to clinics, as needed, in response to requests for assistance, new hire and on-going training, address repetitive mistakes as communicated by the billing hubs, and any other reason that “hands on assistance” may be needed
  • Ensure each clinic maintains a neat, clean and organized reception area and ensure cleanliness throughout the office
  • Respond timely to email correspondence from coworkers

Required Education, Skills and Abilities:

  • Management experience a must
  • Ability to lead by example
  • Positive attitude and proven ability to mentor is a must
  • Related experience in a clinical setting (physician, dental, chiropractic, or physical therapy)
  • Understands billing practices and medical terminology (HCFA 1500, CPT and ICD 9 codes)
  • Superb organizational and communication skills
  • High school graduate (post high school education a plus)
  • Ability to travel (periodic overnight travel required)

Address1: 401 Marvel Court

Company: Pivot Physical Therapy

PostalCode: 21601

City: Easton

State: Maryland

Community / Marketing Title: Front Officer Manager

Company Profile:

Pivot Health Solutions is a premier provider of health and wellness services that focuses on getting people back to health, preventing injury and staying fit where they work, live and play. Our family of brands include Pivot Physical Therapy, Pivot Onsite Innovations, Pivot Occupational Health, Pivot Sports Medicine and Pivot Performance. We wouldn't be Pivot without our passionate and dedicated team members. If you're looking for a rewarding career in a setting that promotes clinical excellence, professional advancement and teamwork, apply now!

EEO Employer Verbiage:

Pivot Health Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Pivot Health Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pivot Health Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Pivot Health Solution's employees to perform their job duties may result in discipline up to and including discharge.

Location_formattedLocationLong: Easton, Maryland US

Diversity. Equity. Inclusion.