Clinic Director

Clinic Director Job Summary:

Adhering to the principles consistent with the American Physical Therapy Association (APTA) Code of Ethics and Standards of Practice, the Clinic Director provides for the evaluation, rehabilitation, treatment, and prevention of chronic conditions, illnesses, and/or musculoskeletal injuries. In addition, the Clinic Director is responsible for the direct management and oversight of the assigned clinic and its staff in coordination with the Front Office Manager, Area Manager, and Regional Manager. An active or pending state license to practice physical therapy is required.

As a member of the Pivot team, you will receive:

  • A highly competitive industry salary and a strong benefits package
  • Weekly eligibility for the Clinic Bonus Incentive Plan
  • $1,000 in CEU reimbursement plus unlimited online CEUs through our partnership with MedBridge Education
  • Advanced leadership training
  • Opportunities to participate in our APTA-accredited OCS Fast Track and Residency programs through our partnership with NxtGen Institute of Physical Therapy
  • Advanced dry needling certification through our partnership with Myopain Seminars
  • Specialized certifications (Concussion Management, Manual Therapy, Sports Physical Therapy, Pelvic Health, Therapeutic Pain Specialist, and Industrial Health) through our partnership with Evidence in Motion and Vestibular Rehab through our partnership with American Balance Institute
  • Clinical mentors and education programs with instructors
  • A professional, supportive, and fun work environment fostered by a team of well-respected and well-liked clinicians who take pride in the challenges of meaningful work
  • An extensive sports medicine team – we provide physical therapy and sports medicine services to professional, collegiate, and scholastic athletes

Clinic Director Essential Duties and Responsibilities:

  • Evaluates all patients referred for physical therapy
  • Completes the submission of all reports pertaining to the evaluation via EMR
  • Sees that all referral sources are advised of clinic action for the case referred
  • Maintains a patient treatment schedule consistent with the needs of the clinic
  • Confers with the patient’s most closely associated with the active management of the patient and keeps them informed of any additional patient needs, treatment modifications, and/or progress
  • Treats patients of all ages (i.e., infants, children, adolescents, adults, geriatrics, elderly, ages 0-120 years), race, creed, gender, and disability without bias or prejudice
  • Respects and understands the patient’s right to treatment and right of involvement in treatment decisions
  • Practices ethical responsibility based on the cultural, ethnic, and religious beliefs of the patients served and applicable law
  • Prepares and submits clinic reports via EMR, assuring confidentiality and following all HIPAA guidelines to include initial evaluations/summaries, daily treatment notes for all patients seen that day under the Clinic Director’s care, progress reports to referring physicians/agencies, discharge reports/summaries, and special reports/daily attendance records/summaries
  • Ensures clinic maintains a warm, friendly, and welcoming relationship with all patients, Pivot staff, all medical/non-medical professionals, and vendors/visitors
  • Excels in the area of customer service, monitoring and training this expectation to staff
  • Adheres to Pivot’s policies, procedures, and core values
  • Collaborates with the Front Office Coordinator to ensure the clinic excels in scheduling, billing, and EMR core functions
  • Efficiently and accurately uses/teaches the technology/software of the office to complete the job or as required by management
  • Routinely completes all the HIPAA privacy and security training as required by the Pivot management team. Ensures compliance to these privacy policies within their clinic
  • Reviews resumes, completes phone screens for potential candidates, completes interviews, and makes offers to new hires by following Pivot’s hiring procedures
  • Ensures all new hires receive proper training and mentorship. Reviews and completes all associated paperwork in a timely manner
  • Completes and/or oversees direct reports’ 30-60-90 day or 45-90 day reviews, yearly reviews, and disciplinary action, as per Pivot’s policies in a timely manner
  • Reviews, manages, evaluates, approves, and submits direct reports’ payroll and expense reports in a timely manner as directed by management
  • Manages self and employees regarding paid time off (PTO), personal days, etc.
  • Available on-site to coach and develop staff, answer questions, and deploy new work initiatives as directed by upper management
  • Performs and ensures all critical operational tasks of the clinic including, but not limited to, CET team audits, proper scheduling, maintaining productivity standards (KPIs), hours of operations, front desk coverage, tech/aide coverage and deployment, vacation coverage, charge methodology, ensuring quality clinical care, data entry into software system, co-payment collections, and unauthorized visits. Effectively communicates this information to direct clinical staff
  • Works directly with the Area Manager to utilize the Physical Therapist floater appropriately, if applicable
  • Supports the clinic and clinical staff, occasionally assuming these responsibilities in their absence
  • Ensures all employees look professional and abide by the uniform policy
  • Ensures that the clinic is neat, organized, and clean
  • Performs inventory and orders, ensuring ordered supplies are within budget for the clinic
  • Understands and reviews PNLs for the clinic and communicates budget variances with Area Manager and clinic staff
  • Participates in regular meetings and attends any training as requested/approved by senior management
  • Remains flexible in regards to clinic hours and schedule
  • Participates in bi-weekly meetings with Regional Managers, sales team, and Area Managers for the coordination of sales and operational efforts within the region
  • Attends sales luncheons or community outreach events within the area
  • Completes the weekly Clinic Productivity Report and ensures its accuracy
  • Collaborates with Area Managers to evaluate and review all sales collateral within the area
  • Works directly with Front Office Coordinators to ensure proper protocols and procedures are followed by the clinic
  • Participates in recruitment, performs performance reviews, and mentors/coaches staff
  • Works directly with the Clinical Excellence Team to ensure proper procedures are followed as related to the clinical mentorship program and student programs. Must also be a clinical mentor
  • Participates with the senior management team to create and modify the clinic budget
  • Completes all reporting directed by senior management within the time frame given
  • Immediately communicates any changes from clinic normal operations to include, but not limited to, facility maintenance issues, IT related issues, weather, changes in hour of operations, staffing, incident reports, and disciplinary actions
  • Responds to all communications with employees, management, physicians, vendors, and patients within a timely manner to ensure effective communication

Management/Supervisory Responsibilities: Yes

Clinic Director Required Education, Certifications, and Licenses:

  • Graduate of a CAPTE accredited school of Physical Therapy or a school approved by the World Congress of Physical Therapy (with preferably a Doctorate of Physical Therapy)
  • Previous experience in management and outpatient setting preferred
  • State licensure or eligible for state licensure
  • Current CPR card

Clinic Director Preferred Skills and Abilities:

  • Excellent customer service skills, interpersonal, and communication skills
  • Able to manage self/staff and organize/manage priorities
  • Excellent documentation and communication skills
  • Proficient in utilizing Microsoft Office, Word, Excel, and all other technical or software systems that Pivot utilizes
  • Able to troubleshoot, a strong sense of decision making and judgment, action-oriented, and approachable
  • A team player and effective at building/fostering teamwork as well as maintaining composure when dealing with conflict
  • Active listening skills
  • Able to adapt to change

Diversity. Equity. Inclusion.